Frequently Asked Questions

Q1. What is your service all about?

We help WordPress website owners keep their sites safe, updated, backed up and running.

Q2. Why is website security necessary?

Website security is important because cyber threats and attacks have become more common and sophisticated. A hacked website can result in data breaches or a loss of trust with customers.

Q3. What is included in your WordPress maintenance service?

Our WordPress maintenance service includes regular software and plugin updates, and routine backups.

Q4. What happens if my site gets hacked?

If your site gets hacked while under our maintenance service, we will immediately investigate the cause and do our best to restore your site to its original state. 

Q5. Do you offer website hosting?

No, we do not offer website hosting, but we can recommend some great hosting providers that work well with our WordPress maintenance service.

Q6. What type of customer support do you offer?

We offer comprehensive customer support via email, or ticketing system. 

Q7. What is the frequency of backups?

That will depend on the plan you purchase. Each plan has different frequency and types of backups.

Q8. Can you guarantee my website will never get hacked?

No, we cannot guarantee that your website will never get hacked. However, we take proactive measures to keep your website secure and minimize the risk of attacks.

Q9. How do you handle software updates?

We regularly perform updates to WordPress software and plugins to keep your website running smoothly. Our team does a final backup before updating to ensure a quick fallback should any problems arise.

Q10. Can I cancel the service at any time?

Yes, you can cancel our service at any time, and there are no long-term contracts. We strive to provide the best service possible and hope you will continue to use our service for all your WordPress maintenance needs.